Void invoices

Void or cancel a sent invoice

Sent an invoice you shouldn’t have, or got the details wrong after it went out? Void it to cancel the invoice without deleting it: the record and its full audit trail stay put, any reminders on it stop, and if it came from a quote, that quote hands itself back so you can re-issue a corrected one.

Your first 3 invoices are free to send, no card needed.

How it works

Cancel it, don’t delete it

1

Open the sent invoice

Find the invoice in your list and open it. Voiding is for invoices you’ve already sent; a draft you can simply delete.

2

Void it in place

Voiding cancels the invoice but keeps it on your records, so nothing vanishes from your history.

3

Reminders stop

Any reminders on the invoice stop straight away, so a cancelled invoice never chases your client for payment.

4

Re-issue if you need to

If the invoice came from a quote, that quote returns to accepted, ready for a fresh, corrected invoice.

The details

Put it right, keep your records clean

Voiding is the honest way to undo a sent invoice: it cancels the invoice but keeps everything you might need later.

Void keeps the record, delete removes it

Void cancels a sent invoice and keeps it on file, with its full audit trail intact. Deleting is more final: a draft deletes freely, but a sent invoice asks you to type “delete” to confirm, and then it’s gone along with its history. When something you’ve sent is wrong, void it rather than delete it, so your records stay clean and your numbering stays sequential.

Reminders stop the moment you void

A voided invoice is cancelled, so it shouldn’t keep chasing anyone. Voiding stops any reminders on it right away, and the record stays in your list rather than disappearing.

Void or credit, but rarely delete

If the invoice shouldn’t have gone out at all, void it. If it was right to send but needs correcting, raise a credit note against it instead. Both keep your history intact and your numbering in order. And if the voided invoice began life as a quote, that quote returns to accepted, ready to re-issue.

Questions

Good to know

What’s the difference between voiding and deleting an invoice?

Voiding cancels a sent invoice while keeping the record and its full audit trail. Deleting removes it: a draft deletes freely, but a sent invoice needs you to type “delete” to confirm, and then it’s gone along with its history. If an invoice you’ve already sent is wrong, void it rather than delete it, so your records stay clean and your numbering stays sequential.

Does voiding an invoice stop its reminders?

Yes. Voiding stops any reminders on the invoice, so a cancelled invoice never chases your client for payment. The record stays in your list, kept rather than deleted, with its full audit trail intact.

What happens to a quote when I void the invoice it became?

If the invoice was converted from a quote, voiding hands that quote back to accepted, so you can re-issue a corrected invoice from it. Invoices that weren’t created from a quote simply void on their own, with nothing else to hand back.

Should I void an invoice or raise a credit note?

Both keep your records clean without deleting anything. Void an invoice when it shouldn’t have gone out at all, so it’s cancelled in full. Raise a credit note when the invoice was right to send but needs correcting or crediting. Either way, your numbering stays sequential and the history is preserved.

Undo a sent invoice the clean way.

Void it, keep the record, and re-issue when you’re ready. Start free and put things right without losing your history.